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Read the policy before you need it

Health Insurance

Networks, deductibles, prior authorisation and appeals.

Hands using a pink calculator to manage expenses amidst various receipts and documents.

Health Insurance

Reading your health plan documents

Three documents describe your coverage, they say different things, and only one of them is the contract.

Grace Mbeki··4 min read

Health Insurance

Telehealth, and how it is covered

Coverage expanded substantially, then contracted in places, and the rules now differ by plan, by state and by type of service.

Grace Mbeki··4 min read

Health Insurance

The explanation of benefits, decoded

The document that says it is not a bill, arrives after every service, and contains the information you need to catch errors.

Aisha Rahmani··4 min read

Health Insurance

Choosing a health plan during open enrollment

A decision made in twenty minutes once a year that determines several thousand dollars of exposure, usually made on premium alone.

Grace Mbeki··4 min read

Health Insurance

Prior authorization, and how to get one

The requirement that a service be approved before it happens, and the process that decides it — including what to do when the answer is no.

Aisha Rahmani··3 min read

Health Insurance

Networks: HMO, PPO, EPO and POS

The network structure determines which doctors you can see and what happens when you see someone else, which is where most large bills originate.

Grace Mbeki··3 min read