Independent, ad-funded·No sponsored posts·Every article editor-reviewed
Premium Policy Plans
Read the policy before you need it

Home & Property

Loss Of Use Cover And What It Actually Pays

Additional living expenses cover the increase in normal costs while a home is uninhabitable, which is a narrower and more arithmetic entitlement than most policyholders expect.

A black and white photo of a wrecked car on an urban street, highlighting vehicle damage.
A black and white photo of a wrecked car on an urban street, highlighting vehicle damage. · Photo via Pexels
Financial information notice. Analysis and education — not personalised financial advice. Read the full disclaimer.

When a home cannot be lived in after a loss, the policy contributes toward living elsewhere. The entitlement is defined precisely, and the definition is the source of most disagreements.

The coverage pays an increase, not a total

Additional living expense cover pays the difference between what the household normally spends and what it must spend while displaced.

Rent for temporary accommodation is covered because it is additional. The mortgage payment is not, because it would have been paid regardless.

Food follows the same logic. Restaurant costs are covered only to the extent they exceed the household's normal grocery spending, which requires a baseline nobody has recorded.

Uninhabitability is the trigger

Cover is available where the residence cannot reasonably be occupied because of a covered loss, not merely where staying would be uncomfortable.

Loss of essential services, structural damage, or an official order preventing occupation will usually satisfy the test.

Where damage is confined to one part of a house, disputes arise over whether the remainder is habitable, and the answer often turns on kitchens, bathrooms and heating.

Limits are measured in time as well as money

Most forms cap the cover as a percentage of the dwelling limit, and many also impose a period, commonly expressed as the reasonable time required to repair.

Some wordings set a fixed maximum number of months regardless of whether repairs are complete, which is the more restrictive structure.

After a widespread catastrophe, repair timelines extend because contractors and materials are scarce, and time-limited forms expire while the house is still unbuilt.

Civil authority and denial of access

Cover sometimes extends where a property is undamaged but access is prohibited by a civil authority because of damage to neighbouring property.

That extension is usually limited to a short period and requires the prohibiting event to be a peril the policy covers.

Evacuation orders that are precautionary rather than consequent on actual damage may fall outside the extension entirely, depending on the wording.

Documentation determines what is paid

Because the entitlement is an increase over normal spending, claims are settled on receipts and on evidence of the prior baseline.

Bank statements from the months before the loss are the usual evidence of that baseline, which is a reason to gather them early rather than at settlement.

Cover limits, time restrictions and civil authority extensions vary by policy form and jurisdiction and change over time, so the wording in force governs the entitlement.

Grace Mbeki
Editor, Premium Policy Plans

Grace worked as a claims adjuster for eight years. She writes the article she wishes policyholders had read before they called her.

More from Grace →

Also by Grace Mbeki

Auto Insurance

The annual auto policy review

Twenty minutes with the declarations page, once a year, catching the coverage drift that nobody notices otherwise.

Grace Mbeki··3 min read

Auto Insurance

Non-renewal, cancellation and getting dropped

The difference between the two matters, the notice requirements are regulated, and there is more you can do about it than most people realise.

Aisha Rahmani··3 min read